Investor Services

Hold, Manage, and transact your securities with confidence

MSD safeguards investor ownership records and provides direct, secure access to depository services from account opening and statements to corporate action entitlements.

Accounts
15K+
uptime
99.9%
Online
24/7

Account services

Securities account opening

A securities account is required to hold securities in electronic form through MSD.

Investors may need a securities account to:

  • Hold listed securities
  • Participate in securities transactions
  • Receive corporate action entitlements
  • Access ownership statements
  • Participate in general meetings and voting

Account services

Account maintenance

Investors are responsible for keeping their account information accurate and up to date.

MSD facilitates updates to:

  • Name
  • Contact details
  • Identification details
  • Bank account details
  • Address
  • Authorised representatives
  • Beneficial ownership information, where applicable

Records & statements

Ownership statements

MSD provides official records confirming securities ownership.

Available documents may include:

  • Current holdings statement
  • Historical holdings statement
  • Transaction statement
  • Ownership confirmation letter

Statements may be available through Infinity or upon request through MSD service channels.

Account services

Deposit of physical certificates

Where applicable, MSD facilitates the deposit of physical securities certificates into electronic form.

General process:

  1. 1 Investor submits original certificate and required documents
  2. 2 MSD verifies the request
  3. 3 Issuer confirmation may be obtained where required
  4. 4 Securities are credited to the investor securities account
  5. 5 Investor may access updated holdings record

Account services

Securities transfers

MSD processes securities transfers in accordance with applicable rules and documentation requirements.

Transfer types may include:

  • Market transfers
  • Off-market transfers
  • Transmission due to inheritance or succession
  • Court or regulatory directed transfers
  • Corporate restructuring-related transfers
  • Other approved transfers

Each transfer is subject to verification, documentation, and applicable approvals.

Account services

Pledging of securities

MSD processes the recording and administration of pledges over securities held in a securities account, subject to applicable laws, rules, documentation requirements, and necessary approvals. A pledge may be recorded to reflect a security interest in favour of an approved pledgee without transferring beneficial ownership, unless otherwise required by law or enforcement action.

Pledge-related services may include:

  • Recording of a pledge over eligible securities
  • Amendment, release, or discharge of an existing pledge
  • Verification of pledgor and pledgee instructions
  • Restriction on transfer of pledged securities while the pledge remains in effect
  • Provision of confirmations or statements reflecting the recorded pledge
  • Processing in accordance with enforcement, release, or court instructions where required

Entitlements

Corporate actions

MSD supports the administration of investor entitlements arising from securities holdings.

Corporate actions may include:

Dividends Bonus shares Rights issues Share splits Consolidations Redemptions Other issuer actions

Investor entitlement is generally determined based on the securities holdings record as at the applicable record date. Investors should ensure their account information is up to date to receive entitlements without delay.

Shareholder rights

Voting and general meeting participation

Investors may participate in eligible general meetings and voting processes through approved channels, including FahiVote where applicable.

Services may include:

  • Meeting registration
  • Access to meeting documents
  • Proxy submission
  • Electronic voting

Get started

Open your securities account

A clear path from first request to an active account, whether you onboard digitally through Infinity or visit MSD in person.

  1. 01

    Choose a channel

    Open online via Infinity or schedule an appointment to visit MSD in person.

  2. 02

    Prepare documents

    Verify identity (national ID or passport) and provide proof of address.

  3. 03

    Submit application

    Complete MSD 001 digitally on Infinity or submit a signed form at MSD.

  4. 04

    Account active

    Once verified, your account is opened and you can begin holding securities.

Common questions

Investor information and frequently asked questions

Quick answers to the most common questions from investors. For anything else, get in touch with MSD directly.

Do I need a securities account to invest?

Yes. A securities account with MSD is required to hold listed securities in electronic form. You can open one online via Infinity or in person at MSD.

How do I check my current holdings?

Log in to Infinity to view real-time holdings and download statements. You can also request statements in person at MSD.

How are dividends and bonus shares paid?

MSD administers corporate action entitlements. Dividends are credited based on the issuer's payment instructions; bonus shares are credited to your securities account on the entitlement date.

Can I transfer securities to another person?

Yes. MSD processes ownership transfers subject to applicable rules and documentation. Submit MSD 003 along with the legal entity checklist if applicable.

How do I participate in an Annual General Meeting (AGM)?

Investors with eligible holdings can attend AGMs and vote, including digitally through FahiVote. The issuer publishes the meeting notice and record date.

Ready to get started?

Your securities account with MSD

Skip the paperwork, complete onboarding online and start managing your securities right away.